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We provide a one-year manufacturers warranty from the date of purchase for all Shark Innovations products. If you believe you have received a defective product, please contact us.

Please provide a valid proof of purchase in your initial enquiry, such as your order number, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

This warranty strictly does not cover damages that arose from negligence, misuse, wear and tear, or not in accordance with product instructions (dropping the product, etc.).


If you’re experiencing any problems with your Shark Innovations product, please contact us.

Please clearly specify the issue with your purchased item. If the problem cannot be resolved and the items were purchased within 14 days, we will issue you a full refund including all delivery charges.


We at Shark Innovations warrant our products against defects in material or workmanship for a period of one (1) year from the original date of purchase of the product by a consumer (the “Warranty Period”). Shark Innovations does not warrant, and is not responsible for, any smart phone or other device made by anyone other than Shark Innovations. If a Shark Innovations material or workmanship defect arises with regard to any Shark Innovations product, and a valid claim is received within the Warranty Period, we will at our option: (i) repair the Shark Innovations product using new or refurbished parts; (ii) replace the Shark Innovations product with a new or refurbished Shark Innovations product; or (iii) refund the purchase price ofShark Innovations the defective Shark Innovations product. For the purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications. In the event of a defect, these are your exclusive remedies.

Except for the limited warranty expressly set forth above or to the extent restricted or prohibited by applicable law, Shark Innovations expressly disclaims any and all other warranties express or implied, including any warranty of quality, merchantability or fitness for a particular purpose and you specifically agree that Shark Innovations shall not be liable for any special, incidental, indirect, punitive or consequential damages for breach of any warranty of any type on any Shark Innovations product. For the avoidance of doubt, the limited warranty does not cover damages that arose from negligence, misuse, wear-and-tear or failure to follow the product instructions (e.g. dropping the product etc.). In addition to and without limiting the generality of the foregoing disclaimers, the limited warranty does not, under any circumstances, cover the replacement or cost of any electronic device (including but not limited to any mobile phone devices) or personal property inside or outside of the Shark Innovations product.